Privacy Policy

1. Who we are & the scope of this policy

trueniti is an education-management platform operated by Pavidha Technologies (the full registered entity is set out on our Company details page). This Privacy Policy explains how we handle personal information when you visit this website, when you book a demo or start a free trial, and when your institution uses the trueniti platform.

2. Data controller and data processor

Our role depends on the context:

• Marketing & enquiries. When you use this website or submit a demo request, Pavidha Technologies is the controller of the contact details you provide.
• The platform. When an institution uses trueniti to run its operations, the institution is the controller of its students', parents' and staff records, and trueniti acts as the institution's processor — we process that data only on the institution's documented instructions, under a data-processing agreement.

3. Information we process

Information you give us

• Enquiry details: your name, work email, phone, institution name and type, role, and anything you write in a demo request or contact form.
• Account details: for platform users, the login and profile information created during onboarding.

Institution records (processed on behalf of the controller)

• Student, parent and staff profiles; academic, attendance, examination, fee, health-consent, transport and library records — as configured by the institution.

Information we collect automatically

• Basic device and usage information needed to keep the service secure and reliable. This marketing website itself uses only first-party, functional storage — see our Cookie Policy.

4. Students' and children's data

Much of the platform relates to children. We treat this data with particular care:

• Children's records are processed only on the instruction of the institution (the controller), which is responsible for obtaining any parental consent required by local law.
• Access is role-based: students and parents can never see staff-only data, and one institution can never see another's data.
• Health, counselling and other sensitive records are consent-gated and access-restricted within the platform.
• We do not sell children's data and never use it to train AI models.

5. How we use information, and our legal bases

We use personal information to provide, secure and improve the service; to respond to demo requests and support enquiries; to administer accounts and billing; and to meet legal obligations. Depending on your jurisdiction, our legal bases include performance of a contract, legitimate interests (running and securing the service, responding to your enquiry), consent (where required), and compliance with law.

6. AI features and your data

trueniti includes AI features that draft, summarise and surface information. These features are always clearly labelled and optional. We never sell your data and never use your institution's data to train AI models. AI output is a draft for your team to review — a human always decides.

7. Sharing and sub-processors

We do not sell personal information. We share it only with:

• Sub-processors — vetted infrastructure and service providers (for example cloud hosting) engaged under contract to help us run the platform. The current list is available on request: [FOUNDER: confirm sub-processor list & where it is published].
• Legal and safety — where required by law, or to protect rights, safety and the integrity of the service.
• Business transfers — in connection with a merger or acquisition, subject to this policy.

8. International transfers

trueniti is designed to be multi-region, and institutions can be hosted in the region appropriate to them. Where personal data is transferred across borders, we use appropriate safeguards (such as standard contractual clauses) as required by applicable law. [FOUNDER: confirm hosting regions & transfer mechanism].

9. How we protect data

We apply layered security: encryption in transit and at rest, strict tenant isolation, role-based access control, tamper-evident audit logging, and a documented incident-response process. Read more on our Security & trust page.

10. Data retention

For enquiries, we keep your contact details for as long as needed to respond and for a reasonable follow-up period, then delete or anonymise them. For platform data, retention is governed by the institution's configuration and its data-processing agreement; on termination, data is returned or deleted as agreed.

11. Your rights

Subject to your jurisdiction (including the GDPR and India's Digital Personal Data Protection Act), you may have the right to access, correct, delete, restrict or object to processing, to data portability, and to withdraw consent. For records held by an institution on the platform, please contact that institution (the controller); we will support it in responding. For enquiry data we hold as controller, contact us using the details below. You also have the right to complain to your local data-protection authority.

12. Cookies & similar technologies

This website uses only first-party functional storage (your theme, language and cookie choice). We do not use third-party advertising trackers on this site. See the Cookie Policy for the full list.

13. Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with a new effective date.

14. How to contact us

For privacy questions or to exercise a right, contact our privacy team at privacy@trueniti.com. Our Data Protection Officer / Grievance Officer and postal address are listed on the Company details page: [FOUNDER: confirm DPO / Grievance Officer name & contact, and registered postal address].